Refund policy

> Language notice: this English text is provided for the convenience of international guests. S&J operates in Colombia and the Spanish version, Colombian law and the version accepted with the booking remain the controlling legal references.

1. Current payment model

S&J Hospedajes does not collect payment online through this website. Direct bookings require at least 50% of the total to be received before confirmation. A refund therefore only exists when S&J previously received a payment, deposit or advance by another method.

2. Statutory withdrawal

When the consumer validly exercises the statutory right of withdrawal under article 47 of Law 1480 of 2011, the full amount paid is returned without deductions within the applicable legal period.

3. S&J non-performance

If S&J fails to provide an agreed service, the tourist may exercise the remedies available under Law 300 of 1996. Where reimbursement is chosen and S&J has already received payment, the applicable amount will be returned.

4. Guest cancellation

The financial effect of a voluntary cancellation depends on the cancellation policy, the statutory right of withdrawal where applicable and any advance payment expressly agreed before payment.

5. No-show

The no-show rule in article 65 of Law 300 may apply: up to 20% of the total service price or retention of a previously agreed deposit/advance, at the provider's choice where legally applicable.

6. How refunds are made

Whenever possible, the refund is made through the same method used for payment or another method agreed with the guest after verifying the beneficiary.

7. Requesting a refund

Contact [email protected] or WhatsApp +57 312 500 2575 with the booking code, the booking holder's name, the reason and proof of payment. Never send passwords, PINs or security codes.