Terms and conditions

> Language notice: this English text is provided for the convenience of international guests. S&J operates in Colombia and the Spanish version, Colombian law and the version accepted with the booking remain the controlling legal references.

S&J Hospedajes Owner: Migda Rosa Torrecilla Meza NIT: 33220419 National Tourism Registry (RNT): 254341 WhatsApp: +57 312 500 2575 Email: [email protected]

Service locations:

• Apartamentos S & J: Calle 13 B # 5C-2, second floor, Santa Cruz de Mompox, Bolívar, Colombia.
• SYJ Apartment and Casa S&J: Carrera 3 # 3-92, Santa Cruz de Mompox, Bolívar, Colombia.

1. Scope

These terms govern the use of www.syjhospedajes.com, direct booking requests and the consumer relationship that arises once S&J confirms an accommodation service. Tourist accommodation in Colombia is governed by Colombian tourism and consumer-protection law, including Law 300 of 1996, as amended, and Law 1480 of 2011.

2. Booking request and confirmation

Submitting the online form creates a pending request, not a confirmed booking. The request receives an SJH code and may temporarily hold the selected dates while S&J verifies the information. A direct booking is confirmed only after S&J has received and validated at least 50% of the total accommodation price and communicates confirmation through a verifiable channel such as WhatsApp or email. The deposit is sent to +57 312 500 2575 and the guest shares the receipt by WhatsApp. Before that point, it remains a pending request.

3. Price and availability

The direct base rate is COP 80,000 per guest per night in all four accommodations. The website shows the calculated total before the request is submitted. Availability is checked again before confirmation. A confirmed booking will not be cancelled merely so the same dates can be resold at a higher price.

4. Electronic contracting records

S&J keeps a record of the request, the policy versions accepted, the acceptance time and the price shown at submission. General terms remain accessible on the website.

5. Right of withdrawal

Where the Colombian statutory right of withdrawal for distance contracts applies, the consumer may exercise it within five (5) business days from the contract, provided the service has not begun and is not scheduled to begin within the following five (5) days, under article 47 of Law 1480 of 2011. Requests may be sent to [email protected] or WhatsApp +57 312 500 2575 with the booking code.

6. Guest obligations

• Provide truthful information.
• Respect the maximum occupancy of the booked accommodation.
• Provide identification or guest-registration information required by law.
• Respect the accommodation rules, neighbours and third parties.
• Do not use the accommodation for unlawful activities.

7. Children and adolescents

Accommodation or day-use services are not provided to minors who are not accompanied or duly authorised by a parent or legal guardian, in accordance with Colombian tourism law. S&J has zero tolerance for the sexual exploitation or abuse of children and adolescents and will report suspected conduct to the competent authorities.

8. Provider non-performance

If S&J cannot provide a service that was validly agreed, the guest retains the remedies available under Colombian tourism and consumer law, which may include equivalent service, reimbursement or compensation depending on the circumstances.

9. Applicable law

The relationship is governed by Colombian law. Consumers may submit claims through the same channels used to contract and may contact the Superintendence of Industry and Commerce when applicable.

10. Versions

Each update has a version number and publication date. The booking record preserves the specific version accepted by the guest.