FAQ
What guests usually ask
If your question is not here, message us directly.
Booking
How do I book directly with S&J Hospedajes?
Choose your dates and number of guests, select an available entire accommodation and send your request. We send an automatic WhatsApp with your request summary. To confirm, send at least 50% of the total to +57 312 500 2575 and share the receipt by WhatsApp.
Is my booking confirmed as soon as I submit the form?
No. The form creates a pending booking request. It is only confirmed after S&J records at least 50% of the total as received and sends you the confirmation.
How do I know my booking was confirmed?
Once at least 50% of the total has been received, S&J changes the booking to confirmed and sends you a WhatsApp with your SJH code, accommodation, dates and total.
Are you also on Airbnb and Booking.com?
Yes. S&J has accommodations published on Airbnb and Booking.com. This website is our direct-booking channel.
Payments
How do I pay for the stay?
The website does not charge online at this time. The direct base rate is COP 80,000 per guest per night. Direct bookings require a minimum 50% deposit before confirmation. Send the deposit to +57 312 500 2575 and share the receipt by WhatsApp.
Cancellation
Can I cancel?
Yes. The applicable conditions are explained in the cancellation policy. If your request has not been confirmed yet, contact us so we can cancel it.
Stay
What are the check-in and check-out times?
Check-in is from 1:00 p.m. to 9:00 p.m. Check-out is by 11:00 a.m.
Do the accommodations have air conditioning, Wi-Fi and a kitchen?
The current S&J listings include air conditioning, Wi-Fi and a kitchen in the apartments. Check the individual accommodation page because amenities are shown per property.
Can I travel with children?
Yes. Enter adults and children when checking availability so the site only shows accommodations with enough capacity for your group.
Are pets allowed?
The accommodations currently published allow pets, although conditions may vary by property. Please confirm with us before arrival.
Is parking available?
Some S&J accommodations include parking. Check the individual accommodation page or ask us about the property in your booking.
Location
Where is S&J Hospedajes located?
We have two locations in Santa Cruz de Mompox: Calle 13 B # 5C-2, second floor, and Carrera 3 # 3-92. The Location page shows both maps.
Still have a question?
Ask us directly and we will answer with the information we have.
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